Epicor Training Commences at Winsource
At a retail shop, the sales clerk is torn between two customers. Inventory is at critical level, only one customer can be served at a time. Using the Customer Relationship Management module, the sales clerk clicks on Reservation Priority, which reveals that Customer A has higher priority ranking over Customer B on account of repeat purchases. The sales clerk then clicks on Obtain Territory, which reveals that Customer A resides in a top-sales area. He makes a decision right away and ships the item to Customer A. Checking the Inventory tab, he identifies the date for when replenishment comes, gives a call to Customer B with a promise of the next earliest delivery.
In a micro-level, the scenario represents one functionality of the Materials Management module under Epicor 9’s Inventory Management Course, the training for which has commenced at Winsource Business Solutions, Inc., a subsidiary of Winace Holdings Philippines, Inc., chaired by Teodorico T. Haresco, Jr.
Winsource partners with Epicor, a global software business solutions and enterprise resource planning provider, to become the exclusive value-added reseller of Epicor products to manufacturing and financial sectors in Asia Pacific.
Epicor Project Manager Tissa Perera is facilitating the training which runs from November 23 to December 4 for chapters on technical description and functionality, and December 8 to 11 for sales. “At the conclusion of the training, the objective is to give the participants basic knowledge of the system so they can have the confidence to explore further and become experts,” Perera says.
“Our focus on selling Epicor to manufacturing and financial sectors is based on our core competency. We target companies in the financial, insurance, and banking sectors and also manufacturing companies, leveraging on our present standing in these sectors. We also hope to create a better synergy between Winsource Business Solutions and the entire Winace family by introducing the Epicor products to the mother company and to subsidiaries as well,” says Dr. Patrick Azanza, Winsource President and CEO.
After the sales training, Winsource’s outbound call center agents will call potential buyers on an 80 calls per day per agent penetration. While no ERP deals are clinched over the phone, the call center is vital in advertising Epicor products to varied businesses.
Perera explains, in contrast to rival SAP, “Epicor solutions are built on a Microsoft platform, thus have Windows-based interface which are easy to follow. Users don’t have to learn something new.” Epicor solutions, according to Perera, are also highly customizable. “There is a built-in capacity for users to customize. Accounting balances, for example, can be updated daily, weekly, monthly, or according to market segments; however the customer wants.”