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PAL won’t tolerate misuse of Mabuhay Miles cards

Posted on July 2, 2015

By Azer N. Parrocha

MANILA, July 2 (PNA) — Following a series of reported cases of unwarranted loyalty card usage by phony card owners, Flag carrier Philippine Airlines (PAL) has warned its Mabuhay Miles members to be more vigilant.

PAL Loyalty Program head Mayette Casanova stressed how the airline company values the hard-earned points and miles of its loyal patrons. It also takes pride in rewarding them with these benefits which they rightfully deserve.

“We wish to remind members of our frequent flyer program to safeguard their Mabuhay Miles cards to serve as a deterrent against fraudulent use,” Casanova said.

“As such, any misuse – be it by a member or a third party – will not be tolerated and will have legal consequences,” she added.

According to PAL, there have been cases involving the use of fake secondary identification cards (IDs) during luggage check-in.

PAL noted that it works in such a way that the card of a legitimate loyalty program member was presented by an individual during check-in, together with a fake secondary identification card.

This was to be able to gain benefits like free baggage allowance, among others. At present, PAL said that these cases are under investigation.

The airline meanwhile said that it reserves the right to remove from its roster any loyalty program member found engaging and/or conspiring in allowing his/her card to be used by another for the latter’s personal gain. (PNA)

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