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Globe bags multiple Stevies, Quills for its customer experience initiatives

Posted on March 23, 2015

MANILA, March 23 (PNA) — Ayala-led Globe Telecom Inc. (Globe) has bagged a number of coveted Stevie and Quill awards for its innovative and relevant engagements for its customers.

Launched in 2014 as the telco’s social customer care program, Globe Community won gold and silver Stevies in the 9th annual Stevie Awards for Sales & Customer Service for “Best Use of Technology in Customer Service” and “Innovation in Customer Service,” respectively.

The Internal Order Management (IOM) Department of Globe also bagged a bronze Stevie as “Back-Office Customer Service Team of the Year in Technology Industries.”

Globe Community bested submissions from customer service and contact center organizations from other countries and telecommunication providers for its use of technology, which has directly improved customer service delivery.

The telco’s social customer care strategy was also highly recognized by the Stevies as a new idea and development in the area of customer service, enabling organizations such as Globe to meet the needs of customers more effectively.

Globe Customer Experience Management’s (CXP) pioneering IOM Department scored a bronze Stevie by serving as a credit bureau and processing applications for all Globe products and services from the entire country.

Stevies or the American Business Awards is considered as the “Oscars” of the business community.

Likewise, the International Association of Business Communicators (IABC Philippines) conferred Globe CXP with three Philippine Quills.

Globe Community figured prominently for Communication Management, along with the Globe CXP Employee Engagement Team for “Raising Employee Satisfaction through Better Engagement.”

Quills is the local arm of the IABC Philippines, the first chapter of IABC outside the United States.

Globe CXP received its Stevies win last February 27 in a gala banquet at the Bellagio in Las Vegas, Nevada, while its Quills were formally handed out March 9 at the Crowne Plaza Galleria Manila in the midst of the best business communicators in the Philippines.

Among its recent awards are the 2014 Asia Communications Awards for Customer Service Initiative, and 2014 Stevie International Business Awards for Customer Service Department and Customer Service Team of the Year.

Globe Director for Customer Experience Strategy and Touchpoints Miggy Dela Cruz said that the telco owed these achievements to the its customer engagement programs and employee engagement initiatives.

“This, as we continue to ramp up efforts in providing the best customer experience in the local telco industry and an exemplar in Philippine business,” Dela Cruz said.

“The awards will remind us to pursue further excellence in providing Globe customers with innovative and world-class service they truly deserve,” he added. (PNA)

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