NEW YORK, July 7, 2008 – At a meeting in New York City with Philippine President Gloria Arroyo, iQor President and CEO Vikas Kapoor announced the opening of iQor’s third call center in the Philippines that will create 700 new jobs. iQor plans to hire 300 new employees at its new Center of Excellence at the Clark Special Economic Zone before the end of the year and will add the remaining new hires by the end of the first quarter in 2009. This growth will bring total jobs created by iQor in the Philippines to 2,500 since opening its first call center in Manila in 2005.
iQor is one of the premier call center services companies in the world and the Philippines plays a major role in its strategic expansion. This is iQor’s second call center within the Clark Special Economic Zone. The first Clark Center opened in August of 2006 with 50 employees. After only two years, iQor reached full capacity at the facility and has now opened a new state-of-the-art 32,000 square foot Center to meet growing client demands.
“When we were among the first call center companies to establish a presence in the Philippines we knew it was one of the most critical investments we could make to compete in the global market,” said Vikas Kapoor, president and chief executive officer, iQor. “Everything we believed about the Philippines has proved true: it has the lowest unit costs, the highest quality and the lowest attrition rates of any of our Centers in the world. We now service many of America’s blue-chip brands from the Philippines. More than any country, it is well placed not only to compete, but to dominate in the sector.”
“Thanks to the vision of President Arroyo and her determination to create a business-friendly environment, we have made the Philippines our number one overseas destination,” continued Kapoor. “As a result, the Philippines is well on its way to supplanting India as the location of choice for call center and BPO activity.”
iQor’s commitment to its global corporate vision of excellence also includes a $50 million technology investment strategy that has resulted in a higher customer satisfaction rate. Clark is one of 20 iQor locations worldwide that encompasses the first and largest all-digital, Voice-over-Internet Protocol (VoIP) deployments in the call center industry.
iQor’s Clark Center of Excellence handles recovery and retention services for mid-tier to Fortune 100 companies. With this expansion, iQor has more than 8,000 employees worldwide. In August 2007, the company changed its name from IRMC to iQor, Inc. in order to establish a global brand and reinforce its leadership within the call center services industry.
iQor (www.iqor.com) provides call center services to some of the best-known companies in the world from 20 Centers of Excellence in five countries and four continents. iQor’s 8,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. It serves clients in a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.