By Kris Crismundo
MANILA, (PNA) –- The partnership training program of Technical Education Skills Development Authority (TESDA) and Contact Center Association of the Philippines (CCAP) has generated a total of 31,350 jobs in the contact center sector.
CCAP reported that this number was 73 percent of the 43,235 graduates in 2012 of the Training for Work Scholarship Program (TWSP), a partnership program of TESDA and CCAP.
TWSP trains ‘near hire’ applicants on communication skills and customer service in order for them to get jobs in the contact center sector.
“The Philippines remains as be the world’s destination of choice for contact center work and expanding our pool of qualified individuals will continue to be an ongoing undertaking by the industry,” CCAP president Benedict Hernandez said.
As the industry is expected to grow in the following years, it requires thousands of employment slots to be filled every year.
However, only 8 percent of thousands screened applicants were able to qualify.
Hence, further training is needed to make ‘near hires’ qualified for the available positions.
“We are helping bridge this gap in training to help these individuals qualify for a contact center position,” Hernandez noted.
Recently, another Information Technology-Business Process Management (IT-BPM) association announced that the TWSP created 47,445 jobs in the industry.
The IT and Business Process Association of the Philippines (IBPAP) said the government has funded TESDA to train ‘near hires’ to ensure quality employment in the IT-BPM sector.
TESDA confirmed that the funding for TWSP came from the Disbursement Acceleration Program (DAP) of the national government.
Philippines is regarded as the top contact center hub in the world, surpassing India, because of the country’s language profic